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Return Goods Policy

Shipping Policy
Freight
Unless otherwise agreed in writing, all shipments are F.O.B. Shipping Point. TankDepot.com will determine the point of origin of shipment, the method of transportation, and the routing of shipment. All freight charges are the sole responsibility of the purchaser. Purchasers requesting shipment by a different method will be billed for any additional charges incurred. TankDepot.com, when possible, will attempt to make shipments by the routing requested by the purchaser, but makes no guarantee. All added accessorial fees will be charged to the customer (examples: Residential, lift-gate, re-consignment, etc.)

Loss, Damage or Delay
Shipping dates are approximate and are based on prompt receipt of all necessary information and approvals from the purchaser. TankDepot.com shall not be liable for failure to perform or for delay in performance due to fire, flood, strike, or other labor difficulty, acts of God, act of any governmental authority or of the purchaser, riot, embargo, car shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials or manufacturing facilities from usual sources or due to any other cause beyond its reasonable control. In the event of delay in performance due to any such cause, the date of delivery or time of completion will be postponed by such length of time as may be reasonably necessary to compensate for the delay.

Claims
It is of utmost importance that receivers make note of any damage to the outside of their deliveries. The act of signing for delivery is the acceptance of the transfer of ownership of the property (the shipment) from the shipper to the receiver.  The person who signs the Bill of Lading when tanks are delivered MUST note any visible damage on the Bill of Lading (Delivery Receipt.) Please take pictures if possible. Oftentimes, the damage is done to a part that can easily be replaced. If there is no indication of damage, trucking companies will deny claims for damage in transit. Tank Depot is not responsible for damage caused by freight carriers.
TankDepot.com’s vendors take great care to ship tanks that are in excellent condition. Once they leave their sites, damage can occur while the tanks are in the hands of the trucking company. If there is no notation of damage on the signed Bill of Lading, trucking companies often deny claims of damage. It is their right to do so. It is important that whoever receives the tanks be trained to look for damage and note it on the Bill of Lading (Delivery Receipt.)Even if there is no designated space for such a notation, it must be written on the Bill of Lading (Delivery Receipt.)
Claims for damage or shortage or any other reason must be made within 30 days from the date invoiced and must be noted on the Bill of Lading (Delivery Receipt.) We value our customers and will assist in pursuing valid claims for damage to tanks when they are in transit. That being said, we cannot pursue such claims if the receiver of the tanks does not note damage.